I just got off the phone with my credit card company. They had charged me for a $35 returned check fee last month for an incorrect balance transfer that another credit card company had sent by mistake. I stopped payment on the transfer and made my monthly payment like normal and thought everything had been clarified.
If I hadn't been filing away my statements this morning, I might not have seen it and been $35 deeper in the hole.
At first Carla, the call center lady, didn't want to cancel the fee. However, after asking her to speak with her supervisor about it, the fee was removed. She was wholy cool about it although unbudging at first.